Work with us

Flexible time off

Be with family, treat a medical condition, take a vacation, and recharge. In addition to observed holidays, salaried employees are offered unlimited paid vacation.

Competitive salaries & benefits

Subsidized medical, dental, and vision insurance plans, FSA, and commuter benefits stipend.

Thursday lunches

On Thursdays, lunch is on Message Lab! We also host company events, activities, and gatherings throughout the year.

A fun and challenging work environment

We value learning, creating and collaborating together—all while having fun. We foster diversity and inclusion, enjoy sharing meals together, and sharing ideas. And our office is dog friendly!

Open Roles

Startup reporter

Message Lab, a fast-growing agency, is hiring a reporter in Oakland, CA. The startup reporter will write about issues facing young tech companies and their founders. These are reported features, and the right candidate will come in knowing the landscape and with a network of potential sources.

Even though we have roots in journalism, we’re an agency doing work for clients. The right candidate will see this role as a great opportunity to sharpen his or her reporting and writing chops, while learning other, increasingly relevant skills, like helping to form the upfront strategy for projects. You’ll work closely with colleagues who are focused on SEO, social promotion, and various methods for determining content effectiveness.

Our editors come from the WSJ, NY Times, Bloomberg, and Business 2.0, and are guided by the standards they followed at those publications

 

. Working with them, you’ll get better at your craft.

You’ll be part of a team that includes other writers, editors, project managers, designers, and audience-development and measurement experts. You’ll have your hands in a lot of things and an opportunity to learn as much as you have the appetite for.

Qualifications

  • 5+ years in journalism, preferably at top publications
  • Sources in the startup scene (VCs, founders, etc.)
  • Familiarity with the tech scene and comfort with technical subject matter
  • The ability to file clean copy
  • Actively work with a team to manage work and deliverables
  • Bias for action and an entrepreneurial spirit
  • An interest in being part of a growing agency that is always asking itself how we can do what we do, better

 

Responsibilities

  • Develop story ideas
  • Report and write several stories per month of varying length and depth
  • Lead the reporting and contribute to the strategy for the project

 

What you can expect

  • Competitive compensation
  • Benefits including medical, dental, vision
  • Unlimited vacation
  • A growing team that is motivated to create high quality, industry leading work
  • A fun environment that includes lots of laughing, outings, and camaraderie

 

To apply, send your portfolio and resume to info@messagelab.com

Visual designer

We’re looking for a visual designer who can execute editorial design concepts across many projects. You’re a strong communicator who values being part of a team. You’re comfortable being in a fast paced environment, exercise your expertise on design principles, and challenging assumptions. You care about the details, the pixels, hex codes, file formats and the grid. You geek out over data viz and typography, you love illustration, editorial design and interactivity. You have interest in motion and video. Most importantly, you believe in the power of combining design with the written word to move people.

Your primary responsibility will be to support Message Lab’s clients with high quality design. This means helping with design concepts for the stories our journalists write. These editorial images could be in the form of collages, illustrations, data visualization, photography and/or presentation design. You will collaborate with journalists to understand the story they are trying to tell and find the best visual way to do so. You will also be working alongside other teams – from writers to strategists, to craft presentations in Google slides for our clients.

This is a full time employment onsite in Oakland required most days. You will report to Message Lab’s Design Director.

You must have:

  • 2+ years of design experience (preferably agency or editorial) and a solid understanding of design principles and key tools.   
    • Experience in concept and design for editorial content
    • Experience in data visualization
    • Experience in branding, visual identity and design systems
    • Basic understanding the web design process, from sitemaps to wireframes to full visual design and an understanding of design systems.
  • Strong conceptual thinking: Designers are expected to not just execute teammates’ ideas but also be a part of the initial creative process.
  • Leadership skills: Our designers have the opportunity – and responsibility – to come up with great ideas and work with other designers to see them through to the finish.
  • Excellent communication skills: You work both autonomously and as part of a team – you’ll need to do both here, so we want need people who can get their marching orders and go as well as communicate and collaborate.
  • Highly organized and with strong attention to detail.
  • A book of relevant work that leaps off the screen.

 

Skills & Requirements:

  • High level of proficiency in Photoshop, Illustrator and Google Slides (Plus if you know Indesign, Sketch, Principle or After Effects)
  • Ability to effectively manage your time around multiple projects
  • Ability to present and execute your ideas

 

What you can expect:

  • Competitive compensation
  • Benefits (if brought on full time) including medical, dental, vision, and paid time off
  • A flexible work from home policy as needed
  • A growing team that is motivated to create high quality, industry leading work
  • A fun environment that includes lots of laughing, outings, and camaraderie

 

To apply, send your portfolio and resume to info@messagelab.com

Digital Marketing Analyst

Message Lab is seeking a Web Analytics Specialist to help design and build an engagement-driven analytics product and service. We are looking for someone who understands the importance of data integrity, gets excited about creative tracking solutions, and has a strong point of view on the way things should be done. An interest in journalism and/or editorial content—and showing its effectiveness—is a strong plus.

This person will be able to pick up what we’ve started and own the evolution of our analytics and reporting services. They will be self-motivated, capable of pushing projects over the finish line, acquiring the resources to get something done, and earning buy-in from internal and external teams. Most importantly, this person will be thoughtful, able to articulate why a metric has meaning and what it’s strategic importance is.

 

We are…

A fast-growing content marketing agency that combines journalism, data, and design to create content that resonates with audiences. We get results by engaging customers with content that matters instead of always trying to sell. We work with Fortune 500 clients, helping develop content programs from a handful of blog posts or videos to full-blown branded publications.

 

You Will…

  • Build monthly measurement and performance reports for client delivery
  • Manage analytics, tag management, and dashboard software and configurations for clients to ensure a high level of data integrity
  • Set up tracking for new clients and acquire access to existing tools clients that clients are already using
    Identify trends in data sets and provide data-backed insight in non-technical language
  • Build processes for implementing tracking solutions or configuring accounts that can be repeated efficiently
    Keep up to date on best practices and news in the analytics industry
  • Recommend innovative tools, techniques, or metrics that would enhance our strategic knowledge or product offering

 

You will Bring…

  • 3+ years experience with either Google Analytics or Adobe Omniture
  • 2+ years with a tag management system
  • Intermediate knowledge of Javascript
  • An understanding of the digital marketing channels and their implications on data
  • Experience with or interest in applying analytics best practices and tools to measure the impact of top-of-funnel publishing activities (content) on business outcomes.

 

It would be great if you…

  • Have experience in other marketing channels (owned, social and paid)
  • Have experience with BI tools of any sort (Domo, Tableau, etc.)
  • Can visualize data well
  • Can automate tedious or repeatable tasks
  • Have previous work experience at an agency

 

You Will Get…

  • A competitive salary (DOE)
  • Healthcare and other benefits
  • To work with well-known brands
  • To help develop a custom analytics stack

Program Manager

Message Lab, a fast-growing agency, is hiring a Program Manager in Oakland, CA. The role will be responsible for overseeing the day-to-day program management and delivery of large-scale projects to clients as well as helping to build the project management function at Message Lab. The candidate must have demonstrated experience managing multiple projects at one time and managing or collaborating with a multi-disciplinary team (writers, designers, developers, analysts, etc.) 

The role requires you to be onsite in Oakland 5 days per week with the option to work remotely as needed. Primary responsibilities include the following:

You must have

  • 8-10 years of marketing or communications experience (preferably agency or editorial experience) and solid understanding of developing programs for clients that require integration of  multiple pieces (content, marketing, interactive, website)
  • Leadership skills. This position requires that you look for opportunities to step in and set a course for large projects executed across distributed teams. The ability to manage and lead teams is crucial to success.
  • Bias for action, the ability to course correct and problem solve, and an entrepreneurial spirit always looking for opportunities to evolve and expand valuable services or approaches
  • Strong presentation and writing skills. You should enjoy presenting and understand the power of simplicity when communicating big ideas and multifaceted concepts.
  • Excellent time management. The ability to effectively manage your time around multiple projects is paramount 
  • Seasoned in managing timelines, delivery, dependencies, and communication across teams
  • An interest in being part of a growing agency that is always asking itself how we can do what we do, better

Your responsibilities

Strategy & leadership

  • Work with strategy team to shape and execute project intake and plannings
  • Help shape presentations to convey discovery and strategy to clients
  • Help build the evolving discovery and strategy process at Message Lab, refining tools, team roles, and philosophy

 

Project management

  • Lead the continual optimization of the project coordination discipline to ensure process, systems are working to support our team (editorial, design, strategy, creative) and the client teams
  • Manage teams in reviewing and setting up  new tools and processes that allow teams to work most efficiently.
  • Manage change management required to onboard teams to using new tools
  • Integrate with the Message Lab team across disciplines and distributed offices to drive process across client content programs
  • Create and execute project plans
  • Effectively manage changing client needs and requirements throughout the engagement
  • Plan and identify resource needs throughout the project
  • Actively work with the team to manage work and deliverables
  • Review deliverables prepared by team before passing to client
  • Effectively apply methodology and enforcing project standards as the project requires
  • Minimize team’s exposure to risk on project

 

Client management

  • Manage day-to-day client interaction
  • Set and manages client expectations
  • Develop lasting relationships with client personnel that foster client loyalty
  • Communicate effectively with clients to identify needs and evaluate alternative solutions
  • Continually seeks opportunities to increase client satisfaction and deepen relationships
  • Builds a knowledge base of each client’s business, organization and objectives

 

Communication

  • Facilitate team and client meetings effectively
  • Hold regular status meetings with project teams
  • Effectively communicate relevant project information to other team members
  • Deliver engaging, informative, well-organized presentations
  • Resolve and/or escalate issues in a timely fashion
  • Understand how to communicate difficult/sensitive information tactfully
  • Proactively work with Head of Operations to establish professional goals and objectives that help advance your career path

 

Technical understanding

  • Possess general understanding or willingness to learn key tools like:
  • Google Analytics, Adobe Analytics/Omniture, Mixpanel, Tableau, SEM Rush, Ahrefs, Google search console, MailChimp, Marketo, Buffer, Segment
  • Content management or editorial tools: WordPress, DivvyHQ, CoSchedule, Hubspot, Percolate, Contently, Kapost
  • Maintain awareness of new and emerging technologies and the potential application on client engagements
  • Help on board and train new project staff on use of tools and be an advocate for processes that improve project deliverables

 

Project accounting & Financial management

  • Track and report team progress to clients on a weekly / monthly basis as needed
  • Manage project budgets
  • Understand basic revenue models, and makes decisions accordingly
  • Understand company’s pricing model and billing procedures
  • Ensure timely and accurate invoicing in coordination with Head of Operations
  • Assure project legal documents (statement of work, service agreements etc.) are drafted, completed and signed in coordination with Head of Operations

 

What you can expect

  • Competitive compensation
  • Benefits including medical, dental, vision
  • Flexible vacation policy
  • A growing team that is motivated to create high quality, industry leading work
  • A fun environment that includes lots of laughing, outings, and camaraderie

 

About Message Lab
Message Lab is a fast-growing content agency that combines journalism, design and data. We use reporting skills to learn what audiences need and want, and marketing rigor to create and demonstrate business value. Our editorial team comes from WSJ, NY Times, Bloomberg, Forbes, and Business 2.0, among other places. Our clients include Airbnb, Facebook, Forbes, ServiceNow, and Silicon Valley Bank.

We value experimentation and embrace change. We’re committed to creating things with purpose, while keeping a loose, fun and respectful work environment. We’re based in Oakland.

Ready to Apply?
Please email Name (first/last), phone, LinkedIn URL and Resume details to info@messagelab.com.

Equal Opportunity Employer: Message Lab is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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